Privacy Policy

1. About this policy

This Privacy Policy describes the website information practices of Falafel & Grill (“we,” “us,” or “our”). It applies to this website and information you submit through its forms. Separate privacy notices may apply to third-party ordering, delivery, payment, or social media services.

2. Information we collect

• Contact and catering inquiries. Information you choose to provide, such as your name, email address, phone number, company, event date and time, guest count, event location, pickup or delivery preference, budget, and message.
• Newsletter signups. Your email address when you subscribe to receive updates or offers.
• Other communications. Information included in your messages or applications when you contact us through the website.
• Technical information. Our website and hosting services may process your IP address, browser and device information, requested pages, timestamps, and error or security logs as part of delivering and protecting the website.

Please provide only information needed for your request. Do not send payment card details, government identification numbers, or other sensitive documents through a general inquiry form. For dietary requests, share only the details our team needs to discuss your order.

3. How information is used and shared

We use information to respond to questions, prepare catering quotes, coordinate requested services, manage newsletter subscriptions, maintain website functionality, troubleshoot problems, and protect against misuse.

Information may be available to team members who handle your request and service providers that support our website hosting, form submissions, email delivery, and technical maintenance. Catering inquiries may be stored in the website system and delivered to our team by email. If delivery coordination is needed, relevant order and location details may be shared with the provider involved.

We may also disclose information when required by law or when reasonably necessary to address fraud, security incidents, or legal claims. Independent ordering and delivery platforms handle information according to their own privacy notices.

4. Cookies and external services

Cookies are small files that websites can store in your browser. This website and its supporting services may use cookies or similar technologies for functionality, preferences, security, and performance. You can manage or delete cookies in your browser settings; blocking some cookies may affect website features.

The website loads fonts from Google Fonts and includes YouTube-related functionality. When your browser connects to an external provider, that provider may receive technical information such as your IP address and browser details. If you use an embedded video, map, or other third-party feature, the provider may also use its own cookies or similar technologies. Review the provider’s privacy notice for its practices and available controls.

Analytics. We use Google Analytics 4 to understand how visitors use the website, including pages viewed, interactions, device and browser information, and approximate location. Google provides and processes this analytics service under its own privacy terms. You can manage or block analytics cookies through your browser settings. We do not use Google Analytics to collect the information you type into our contact or catering forms.

Links to delivery platforms, social networks, and other external sites lead to services that we do not operate. Their information practices are governed by their own policies.

5. Your choices and requests

You can choose not to submit optional information. We may need certain details to respond to a request or prepare a quote. To stop promotional emails, use the unsubscribe option in the message or contact our team. Messages needed to respond to an inquiry or coordinate an order are separate from promotional messages.

You may contact us to ask about personal information you have provided, request a correction or deletion, or raise a privacy concern. We may need to verify your identity before acting on a request. Available rights and any exceptions depend on applicable law; some records may need to be retained for legal, accounting, or dispute-related reasons.

6. Retention and security

Information may be kept for the time needed to handle your request, maintain business records, address disputes, and meet applicable legal obligations. The appropriate period depends on the type of record and its purpose.

No website, email system, or method of storage can guarantee complete security. Please avoid sending unnecessary sensitive information through the website or by email.

7. Children’s information

This website is intended for a general audience and is not directed to children under 13. If you believe a child has submitted personal information through the website, please contact us so we can review the matter and take appropriate action.

8. Changes to this policy

We may update this policy when our website or information practices change. The date above identifies the latest version. Any additional notice or consent required by applicable law will be handled separately.

9. Contact us