Terms of Use

1. About these terms

These Terms of Use apply to your use of the Falafel & Grill website. In these terms, “we,” “us,” and “our” refer to Falafel & Grill. If you do not agree with these terms, please do not use the website.

These terms cover website use. A confirmed catering agreement, order confirmation, or third-party platform may provide additional terms for a particular purchase. Nothing on this page limits rights you have under applicable consumer protection law.

2. Using the website

You may use this website to learn about our food and locations, view catering options, contact our team, and access services offered through the site. Please provide accurate contact and event information when submitting a request.

You must not misuse the website, submit fraudulent or unlawful material, impersonate another person, introduce harmful code, attempt unauthorized access, interfere with normal operation, or collect other people’s information without permission. Do not send confidential payment information through general inquiry forms.

3. Menus, orders, and catering inquiries

Menus, photographs, descriptions, prices, hours, package contents, and availability may change and may vary by location or ordering platform. Photographs illustrate our food; portions, presentation, and accompaniments may vary. Please confirm the current details before placing an order.

A catering inquiry or quote request does not confirm a booking or an order. Our team must confirm availability, the menu, quantities, event details, and the applicable price and arrangements. Please review that confirmation carefully and let us know promptly if anything needs to be corrected.

Delivery coverage, minimums, lead times, fees, taxes, payment arrangements, deposits, and any cancellation or change conditions must be confirmed for your particular order. Do not assume a special request has been accepted until our team confirms it.

4. Changes, cancellations, and order concerns

Contact the restaurant or catering team as soon as possible if you need to change or cancel an order or report a problem. The arrangements provided with your order, its preparation status, and applicable law will determine the available options. This website does not establish a separate universal refund or cancellation policy.

If you ordered through an independent delivery or ordering platform, use that platform’s support process where required. Its payment, cancellation, delivery, and refund rules may also apply.

5. Allergies and dietary requests

If you have a food allergy or other dietary requirement, speak with our team before ordering. Website descriptions and dietary labels do not replace a discussion about ingredients, preparation, and possible cross-contact.

Do not assume that any item is free from a particular allergen based only on its name, photograph, or a vegetarian description. Please confirm suitable options directly with the restaurant handling your order.

6. Third-party websites and services

Our website may link to or display services operated by others, including delivery platforms, ordering services, maps, videos, and social networks. Their own terms and privacy notices apply when you use them. We do not control the content, availability, or information practices of independent services.

7. Website content

The website’s branding, photographs, text, and design belong to Falafel & Grill or their respective owners. You may view the website and share links for personal use. Other than uses permitted by law, please obtain permission before reproducing, modifying, distributing, or using this content commercially. These terms do not transfer ownership of any trademarks or other intellectual property.

8. Privacy and communications

Our Privacy Policy describes how information submitted through the website is handled. When you send an inquiry, provide contact details our team can use to respond to that request. Newsletter subscriptions are separate from catering inquiries; promotional email preferences can be managed using the unsubscribe option or by contacting us.

9. Availability and updates

We aim to keep the website useful and accurate, but content may contain errors or become outdated. The website may also be temporarily unavailable for maintenance or other reasons. Please contact us to confirm time-sensitive details.

We may update these terms as the website or our services change. The date above shows the latest revision. Revised website terms do not automatically replace the specific terms already agreed for an existing confirmed order. Nothing here excludes any protection or responsibility that cannot lawfully be excluded.

10. Questions? Contact us.